Senior Program Manager

Turning complex programs
into organizations that
actually deliver.

10+ years leading enterprise-scale technology programs across federal, academic, and corporate environments. I walk into complexity, build the structure that is missing, and leave teams that run measurably better.

See my work ↓
Program Impact at a Glance
10+
Years leading enterprise programs
86
Global missions coordinated at USAID
50%+
Processing time reduced in 90 days
92
Locations tracked via exec dashboards
Featured Work

Projects that moved organizations forward

🌐
USAID
Google Cloud Enterprise Migration
Enterprise TransformationChange Management
+
View details
The Challenge
USAID's legacy system had critical storage limitations across 86 global missions. No migration framework, training program, or adoption plan existed.
My Approach
Built a full change management program in partnership with Google SMEs, covering procurement coordination, training, and adoption planning at each mission. Managed blockers by triaging what was within my control, and kept mission leadership aligned through proactive communication as the migration sequence evolved.
Results
Fully migrated 10 of 86 missions, 100 to 500+ users per site. Delivered consistent status updates to mission leadership and program stakeholders throughout.
10 missions migrated500+ users per site86 global missions
📊
USAID
Executive Governance Dashboard Program
KPI ReportingExecutive Governance
+
View details
The Challenge
During COVID, USAID had no real-time visibility into system access across 92 US missions, creating security gaps and slowing program planning organization-wide.
My Approach
Built a weekly executive dashboard tracking remote vs. in-person access across 92 missions. Data later directly informed the Google Cloud migration sequencing, making this a foundational program.
Results
Reduced reporting time, prevented security gaps, and informed downstream program decisions. Delivered consistent reporting to mission leadership on a weekly basis.
92 missions trackedWeekly leadership reportingInformed migration strategy
⚙️
University of South Florida
Division Workflow Transformation
Process StandardizationPMO Build
+
View details
The Challenge
A 15-person division had work scattered across Teams, email, and an unused Asana instance, with no intake process, no status visibility, and partners consistently not receiving responses.
My Approach
Designed and built the division's Asana governance from the ground up, since no project taxonomy, intake process, or workflow standard existed. Created a structured intake system to replace the patchwork of Teams messages and email requests, defined workflows by request type, and rolled out a single system of record for every project status. Trained all 15 team members on the new process and managed 20+ weekly requests through it once live, refining the system based on real usage. Maintained it for 4 months post-launch.
Results
50%+ faster processing in 90 days. Eliminated duplicate work and missed deadlines, and gave the division its first reliable, centralized view of where every request stood, replacing a system with none.
50%+ faster in 90 daysBuilt from zero to one15 people trained
🔗
Verscend Technologies (Cotiviti)
Healthcare Data Automation
Data OperationsProcess Automation
+
View details
The Challenge
A 10-person team was manually processing millions of Medicare and Medicaid claims records using Excel. The process was slow, error-prone, and knowledge was siloed.
My Approach
Analyzed millions of claims records using SQL and Excel. Built automation workflows, then documented and trained the full team. Converted repeated questions into structured training sessions.
Results
Reduced manual processing time by 45% across the 10-person team. Recognized as most collaborative team member by the branch.
45% time reduction10-person team trainedMost collaborative award
Core Expertise

Where I make the biggest difference

🗺️
Enterprise Program Leadership
Full lifecycle ownership of multi-year, multi-stakeholder programs from discovery through sustained adoption.
📋
PMO Governance and Reporting
Building executive KPI dashboards, governance frameworks, and intake systems that give leadership real-time visibility.
🔄
Change Management and Adoption
Driving technology adoption against resistance through structured training and SME partnerships. Adoption is a workstream, not an afterthought.
⚠️
Risk and Dependency Management
Tracking cross-program dependencies as risks from day one. Knowing which problems to solve and which to route around.
👥
People Leadership and PM Development
Developing project managers through 1:1s, delivery feedback, and targeted coaching. Converting repeated questions into scalable trainings.
⚡
Process Improvement and Automation
Identifying inefficiencies and building scalable Asana and Power Automate solutions with documentation and training built in.
Tools and Technologies

What I work with

Project and Workflow
Asana
Confluence
ServiceNow
Microsoft Project
Data and Reporting
Power BI
Tableau
SQL Server
Excel (Power Query, DAX)
SSIS
Enterprise and Collab
Microsoft 365
Power Automate
Google Workspace
Google Cloud
Workspace ONE
Agile Delivery
Kanban
Sprint Planning
Retrospectives
Roadmap Planning
Dependency Tracking
AI and Emerging Tech
Generative AI workflows
AI productivity tools
Digital transformation
Workflow automation
Credentials

Certifications and training

🏆
Project Management Professional (PMP)
Project Management Institute · 2023
📐
ITIL 4 Strategist: Direct, Plan and Improve
ITIL · 2020
🤖
GenAI in Action: Impact and Possibilities
2025
🌐
Introduction to the Program Cycle (IPC)
Certificate · Oct 2019
📋
ITIL Foundation Certificate in IT Service Management
ITIL · Dec 2019
🛠️
ServiceNow IT Service Management (ITSM) Fundamentals
ServiceNow Training
What colleagues say

Testimonials

★★★★★
"I enthusiastically recommend KeShawnda for any leadership role in operations or IT project management. Her contributions to the CIO Division have been invaluable, and I have no doubt she will bring the same excellence, integrity, and results-driven approach to any organization she joins."
Lorrie
Operations Specialist, Colleague at USAID
★★★★★
"Kiki is a multifaceted professional who blends technical expertise with creative vision. She stands out as a content curator and strategist who brings both structure and style to every project."
Trenton
U.S. Army Commissioned Officer, Colleague
★★★★★
"Kiki is an absolute gem, driven, process-oriented, and effortlessly creative. She brings the rare combo of strategic thinking and standout content execution. Her communication is clear and consistent, she's super easy to collaborate with. She's always ready to iterate for the long haul and stay focused on the goal. I especially love how she blends systems with storytelling, she just gets it. Any brand would be lucky to have her on their team!"
Ify
Strategist, Content Creator & Mentor